Ticketing & Box Office
Sorting our your tickets shouldn't be a headache. We strive to make things as simple and stress-free as possible so you can get excited about the good part - being there!
General Information
Box Office Opening Hours
The box office opens when external doors open for each event, unless otherwise stated.
Ticket Collection
Tickets can only be collected at the Ticket Box Office the day of the event. As a part of the terms of sale, the only person authorised to collect pre-paid tickets is the credit/debit card holder. The credit/debit card holder must also present the following ID to collect tickets in person:
- Credit/debit card that was used to purchase the tickets
- Valid Photo ID
- Valid concession card or proof of entitlement (for concession tickets only)
Group Bookings
A group booking constitutes 11 or more tickets, if not available to purchase online. Please email your booking request to premiump@ticketek.co.nz including the event, event date and number of tickets required.
You can also call 0800 842 538 to make a group booking. Subject to availability.
Refunds, Payments & Exchanges
As a condition of sale there is no refunds, exchanges or cancellations once booking are finalised.
Lost or Stolen Tickets
If you bought your ticket online you can find it in the “Tickets” tab in the Ticketek app. Or you can log in to your account on the Ticketek website and check your order history. If you still can’t find your tickets, please fill in the Ticketek general enquiry form.
If it’s the event day, please get to the event early and speak to someone at the box office.
Mobile Tickets
Mobile tickets can be accessed via the Ticketek NZ mobile App.
- Launch the app and sign in using your Ticketek account
- Tap on “Tickets”
- Find your event and tap “View” to open your ticket
- Tap “Share” to share tickets with your group so they can access their own tickets
- Add your ticket to your wallet ahead of the event for smoother entry
- When you get to the venue, you will need to display the ticket on your phone for scanning. Don’t forget to set your phone screen to a maximum brightness for a successful scan.
EzyTickets
If you have selected EzyTicket as your ticket delivery option, your ticket will be emailed to you as a PDF file for you to print at your own convenience.
What is EzyTicket?
EzyTicket is a print-at-home ticket option. Instead of having your ticket delivered to you through the post, you will receive an email containing a PDF attachment of your ticket.
LINKS
Ticket Sharing
Ticket sharing allows you to quickly and securely share individual digital tickets to the event with your family or friends through email or SMS via the Ticketek mobile app.
It allows all adult customers to be in possession of their own ticket so they can gain entry to the event themselves.
In the Ticketek app, tap “Tickets” then open the mobile ticket you want to share. Next tap ‘Manage ticket’ and follow the steps as prompted to share.
